SCSEP Customer Satisfaction Survey Hub
About
The Department of Labor (DOL) is required to develop performance measures for the Senior Community Service Employment Program (SCSEP) that include the customer satisfaction measures for host agencies and participants. The host agencies and participant surveys are conducted annually. Samples of host agencies and participants are randomly selected, and surveys are sent through the mail by a third-party, independent of DOL.
Grantee Participant Reports
The PY 2022 participant grantee reports are ready for review.
- PY 2022 National Grantee Participant Reports (ZIP)
- PY 2022 State Grantee Participant Reports (ZIP)
- PY 2021 National Grantee Participant Reports (ZIP)
- PY 2021 State Grantee Participant Reports (ZIP)
The nationwide report contains the background of each customer satisfaction survey, the methodology employed, an explanation of the nationwide results for each survey question, and an explanation of the American Customer Satisfaction Index (ACSI), which constitutes the performance measure for the surveys.
Nationwide Participant Survey Report - PY 2021
Nationwide Host Agency Survey Report - PY 2021
Nationwide Participant Survey Report - PY 2020
Nationwide Host Agency Survey Report - PY 2020
Participant and Host Agency Survey Reports - PY 2019
Participant and Host Agency Survey Reports - PY 2018
Participant and Host Agency Survey Reports - PY 2017
If you have any questions regarding customer satisfaction surveys please e-mail scseptechnicalassistance@dol.gov
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- Resource Publication Date: 2021
- Posted by: Kevin Mauro
- Posted in: Older Workers