Picture of man checking off a happy face survey

PY 2019 Nationwide Participant and Host Agency Customer Satisfaction Survey Reports Resource

About

Use the links to the left to access the nationwide participant and host agency survey reports. The individual national grantee and state grantee survey reports are also available in the linked files to the left.

Both participants and host agencies give SCSEP very high scores on the American Customer Satisfaction Survey Index (ACSI): 82.6 for participants and 82.4 for host agencies. Response rates for this year are a little lower than last year’s and much lower than in prior years: 50.4% for participants and 50.7% for host agencies. (Response rates for the host agency survey were lower among national grantees than among state grantees.) This decline in response rates may be due to the survey fatigue that affects all current polling, but it may also reflect a failure to inform participants and host agencies to expect the surveys and to tell customers why the surveys are important to the grantees.

Let us know if you have any questions and/or comments.

Materials

PY 2019 Nationwide Participant Evaluation final 6 15 2020 [pdf, 689.8KB]
PY 2019 National Grantee Participant Reports [zip, 1.2MB]
PY2019 State Grantee Participant Reports [zip, 3MB]
PY 2019 Nationwide Host Agency Evaluation Final 6 15 2020 [pdf, 471.6KB]
PY 2019 National Grantee Host Agency Reports [zip, 906.7KB]
PY 2019 State Grantee Host Agency Reports [zip, 2.3MB]

Comments

Content Details

Topics:

Customer Satisfaction

Target Populations:

General Audience

Programs:

Senior Community Service Employment Program

Geographic Locations:

National Scope

Industry Sectors:

Cross-Industry

Last Updated:
Created:
Resource Publication Date: 2019
Posted by: Kevin Mauro
Posted in: Older Workers