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ETA and VETS have issued updated guidance on additional populations that may be served by a Disabled Veterans Outreach Program (DVOP) specialist. 

The Workforce Innovation and Opportunity Act (WIOA) provides an opportunity for a greater emphasis on customer-focused and effective case management.  In providing guidance, support and motivation to customers that seek training, employment, and...

Customer-Centered Design (CCD) is an amazingly generative process that starts with people and ends with surprising answers tailor-made to put our customers' needs at the center.  We can use it to directly learn from the communities we serve, and...